About us
We’re on a mission to make ageing a more enjoyable and rewarding experience for all involved. We make it happen in the way we care. We know that care is amazing - it can change the way people feel about themselves. Care can transform a moment, a day or even a relationship into something special.
We believe exceptional care starts with exceptional people. That’s why our team is so important to us and why we invest so much in making sure they have the right support and opportunities. We’re proud to make it personal and be a bit different in the way we think and work.
Radfield Home Care is a national business, specialising in private home care for older people. We’re a forward-looking, award-winning business setting new standards for the quality of care in all our communities.
As a fast-growing, family-run business that’s changing the way people think about care, we’re always looking for people who share our passion. People who want to be part of a team that empowers others to live their best life for longer.
Our story so far
Radfield opens its doors for the first time
Alex and Hannah’s parents, Chris and John, set up and opened Radfield Residential Home in Kennedy Road, Shrewsbury. After finding a tired, old house-conversion of flats, which were desperately in need of loving attention to bring them back to life, Chris, John, Hannah, Alex and grandparents Joan and Trevor, worked tirelessly to renovate the old house. Together they created a warm and welcoming home for their family. From the age of six and eight, Hannah and Alex had the privilege of a childhood growing up alongside older people and all the rich experience that it brought to their lives.
Back to Shropshire
Hannah worked in the residential home before training as a doctor at Birmingham University. After qualifying, she worked in hospitals across the UK and in Christchurch, New Zealand, and later as a GP in Hampshire, London and then back home in Shropshire. It was whilst working as a GP, that Hannah recognised the need for local home care that has quality at its heart.
During this time, Alex progressed his career in finance working for companies such as HSBC and Halifax and with charitable organisations in various locations around the UK. He then returned to settle in Shropshire and once again work in the family business.
Radfield 2.0 follows the family tradition
Alex and Hannah established Radfield Home Care and in great entrepreneurial tradition worked out of the garage adjacent to the residential home!
At this time, Hannah had her first son and her parents and grandparents would drop in to the office on a daily basis getting to know all the staff – the office had a special family atmosphere.
Lynn was our first employee as a carer and has stayed with the Radfield family, progressing to head up our finance team.
We open our first office
With a little sadness to leave the spirit of the garage behind, Alex, Hannah and the team moved into our first office in Frankwell, Shrewsbury, where our office is still located today.
Officially an award-winning business
We were very proud to receive our first award: the Shrewsbury Mayor’s Gold Courtesy Award 2014 and have since continued to consistently win awards for our customer service.
A new location for Radfield
We’ve always been committed to investing in local communities and workforces. That’s why we made the decision to launch the franchising operation of Radfield. This enabled a valued member of our team to become our first franchisee, now director of Radfield Home Care Worcester, Droitwich & Malvern.
We’re recognised as an industry leader
Our commitment to creating the Radfield family and our culture of Caring for our Carers™, was officially recognised when we became the first company in the UK healthcare sector to be awarded a B Corp certification - a proud moment and achievement for everyone.
Our network starts to grow
By June 2017 national expansion plans were well underway and we had three more franchise branches on board; Havering & Brentwood, Herefordshire & South Shropshire, and Bexhill Hastings & Battle.
We open office number 10
We reached a proud milestone, celebrating our 10th franchise partner joining the Radfield family. We also expanded our franchise sales and support team, to provide ongoing support to our franchise offices and create a platform for future growth.
Real Living Wage Accreditation
Exceptional care begins with exceptional people. We acquired accreditation as a Real Living Wage Employer, recognising our commitment to providing the necessary support for our Care Professionals.
The awards keep on coming
We were delighted to receive news that we had won a prestigious accolade; the British Franchise Association’s HSBC Emerging Franchisor of the Year 2019.
As well as this fantastic achievement, 2019 saw a year of celebration across our offices. We achieved the Top 20 Home Care Group status for the second consecutive year and three Radfield Home Care Franchise Partners triumphed in regional categories. Coming out ahead of over 1300 other home care providers in the London region, Radfield Home Care Franchises in Havering & Brentwood along with Richmond, Kingston & Hounslow were awarded Top 20 Home Care Provider status. Whilst in the West Midlands, Radfield Home Care Herefordshire & South Shropshire saw off almost 1000 other providers to also be recognised in the region’s Top 20.
Together we care
The impact of the Covid-19 pandemic has been felt worldwide. It affected billions of people in so many ways. We are immensely proud of the ways in which Radfield, as a business, as teams, as people, found ways to provide care and support for those who need us. Together we rose to the challenge.
New look, new website, same mission
In early 2022 we launched our fresh new logo, colours, website and Be There messaging. We are on a mission to help the nation age well by remaining connected to the things that matter the most to them. We do this by being there for our Care Professionals, for our clients, and for the wider community.
Commended as “Best home care group or franchise network”
The Radfield Home Care network was recognised with high commendation as the “Best home care group or franchise network” at the Home Care Awards 2022. On the same night Radfield Home Care Stamford, Peterborough & Rutland office was recognised with a high commendation as the “Best start-up home care service or new franchisee,” and Radfield Home Care Wakefield & Dewsbury, was the overall winner in the “Response to the Coronavirus pandemic” category. Learn more.
Five years of success
At Radfield Home Care, our purpose is to help the nation age well by remaining connected to the things that matter most. A key indicator of how well we do that is the feedback we receive from clients, this is why we are enormously proud to have been recognised as a Top 20 Home Care Group for five consecutive years by review-aggregator, Homecare.co.uk. Learn more.
Overall Outstanding for Bexhill Office
Radfield Home Care Bexhill, Hastings & Battle achieved the highest rating of “Outstanding” in their CQC inspection. This is a phenomenal achievement and a testament to both the Radfield model and the hard work of the Bexhill team, including award-winning registered care manager, Amy Hilton.
Princess Royal Training Award 2022
In 2022 we won the prestigious Princess Royal Training Award for our Radfield Runway franchise partner onboarding. The 2022 list consists of 47 organisations with outstanding training programmes and puts Radfield Home Care alongside giants such as JCB and Lloyds Bank. For more on the award, click here.
Employee satisfaction results
Our 2022 staff survey provided a fantastic overview of how our wonderful teams feel about working at Radfield Home Care. Of the 154 responses we had, an incredible 92% would recommend Radfield as a place to work.
Inaugural Radfield Home Care Conference
An evolution of our forums, in 2022, we held our first network-wide conference for franchise partners & registered care managers. The event gives representatives from each office team in our network the opportunity to meet, discuss and share ideas. The two-day event was themed “Leading the Way” and was held at Crewe Hall. The agenda featured; workshops, Q&As, seminars, guest speakers, business presentations, and more.
Signing the Armed Forces Covenant
The Armed Forces Covenant is a pledge we committed to; promising to be respectful, supportive and fair to military personnel, veterans, and their families. We feel it is imperative that military personnel feel welcome and supported in the communities, economy and society they serve. For more on the covenant, click here.
Radfield continues to grow and expand not only the local network of franchise partners but also the impact our teams have in the communities in which they work. The business made significant investments to support growth and set up success for the long term.
