JOB TITLE:

Community Engagement Officer

REPORTING TO:

Registered Manager

SALARY:

£26, 247.00 pro rata (£13998.40 for 20 hours per week)

HOURS:

20 hours per week

REQUIREMENTS:

Enhanced DBS disclosure / DBS adult first clearance.

FRANCHISE OFFICE:

Wakefield & Huddersfield

COMPANY BACKGROUND

Radfield Home Care We are a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. Radfield Home Care has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way.

PURPOSE OF POSITION

The role of Community Engagement manager will be pivotal to the growth of the Radfield Home Care brand. To do this, you will embody our family-focused, values driven company culture and focus on partnering with individuals that share a similar ethos and a passion for creating a high-quality care service.

Based in our Wakefield & Huddersfield Office, you will undertake marketing and public relations activity both in the Community and digitally to promote our services to prospective clients, prospective care professionals and community partners. It is essential that you are a natural communicator digitally, face-to-face and through written language.

This role ideally requires a solid understanding of the home care sector and a proactive approach to networking, social media, recruitment & selection and you will work closely with operational management in regards to ensuring that there is a high volume of excellent quality clients and candidates in the pipeline in order to assist the branch to meet growth targets across all services

PRINCIPAL RESPONSIBILITIES

Responsible for increasing brand awareness within the territory area

Promote a positive image and protect the good reputation of the Radfield Home Care brand all times.

Create email marketing campaigns and newsletters, press releases, surveys and analysis

Complete the marketing plan to demonstrate the success of marketing / networking campaigns & events including ROI

Attend local networking events

Attend local community events and promote the Radfield Home Care brand

Build working relationships with local social professional teams such as; Hospital discharge teams, ward managers, social workers, district nurses, GP practices, social prescribing teams and OT teams.

In addition, develop links with community organisations, training providers, job centres, and other local referral sources to support the recruitment of high-quality care professionals.

Identify and engage with potential community partners

Conversion of potential community partners to support RHC community engagement

Create, plan & host events that will lead to engagement with community partners, clients and potential care professionals

Identify opportunities for articles and blog content

Maintain & Improve sector and professional knowledge

Any other duties that may be deemed relevant to your role

SKILLS & EXPERIENCE & QUALIFICATIONS

Essential:

Sound knowledge of the care sector

Able to form relationships & quickly establish common ground

Able to communicate effectively at all levels both verbally and in writing

Be an enthusiastic people person who can motivate others

Professional manner and appearance

Attention to detail and ability to manage multiple projects from start to finish

Able to self motivate and work in a self-directed way

Experience in using social media platforms for business promotion

Full driving licence and use of own car

Desirable:

Previous experience of working in the Care / Home care sector

Experience using design / CRM software

PROBATIONARY PERIOD

The Community Engagement Manager will undergo a probationary period for the first three months of their employment. This is a time in which the community engagement manager can determine whether the role is suitable for them and Radfield Home Care will assess whether the community engagement manager is meeting the standards required and is demonstrating the correct approach and skill set for the role. Probation may be extended which is at the discretion of the directors.

HOLIDAYS

The Community Engagement Manager is entitled to the statutory paid holiday allocation per annum. Additional unpaid leave is strictly at the director’s discretion.

BENEFITS

Pension scheme

Company events

Free or subsidised travel

OBLIGATIONS

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

If you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? You will need to disclose them.

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for clients and employees.

This role requires contact with vulnerable clients and therefore all roles will be subject to enhanced DBS disclosure, a check against the Adult First register and satisfactory references from previous employers (or other suitable referees.)

All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to comply with requirements under the Data Protection Act 1998.